Safaricom has created a new function that will help reduce SIM-swap fraud.
The telco adopted a SIM-swap self-whitelist, allowing customers to replace their SIM cards only through their stores, rather than through their agents.
Safaricom noted that “this is a service that assures that a customer’s line/SIM card can only be replaced by visiting a Safaricom Shop or Care desk with your ID, or by calling Safaricom customer care.”
To whitelist their phone numbers, users will need to call *100*100#.
Enabling two-factor authentication on all accessible mobile money and mobile banking apps is another way to protect yourself from unscrupulous practices.
There has been an uptick in reports of sim-swap fraud in recent weeks.
After gaining possession of people’s sim cards, scammers have perfected this new method of obtaining money from them.
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Scammers use an existing phone number to steal text messages and one-time passwords (OTP).
They also register an existing phone number to gain access to their victims’ online banking accounts and transactions, allowing them to adjust account security settings.